Careers With Us

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Careers at Woven.

Everyone Matters at Woven

At Woven we serve customers from a wide variety of backgrounds every day and we want to reflect that same mix inside our business too.

We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Together, we continually work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation.

Can’t find the role for you?

Register your CV with us and a member of the recruitment team will contact you, should a vacancy suiting your skills and experience become available.

Upload CV

Our Benefits.

Cycle to Work scheme and fitness discounts through Benekit App

Over 600 free online CPD-certified learning and development courses available for every employee

MHFA Trained Staff and ‘Highly Commended’ Diversity, Inclusion and Strategy Committee

Savings Club so that Christmas isn’t a surprise each year

Ongoing support available through Heath Assured (EAP)

Profit share annual framework and performance incentives

Our Value & Vision.

Your Journey: Six Steps to Success

We want to make sure that you know what to expect when applying for a role with us!

Step 1 Application

Please submit your application through the job advertised. If you are applying for a WFH role, we aim to send you a technical specification link to check your device within 1 working day but at peak times (October-November) this may be slightly longer.

Step 2 (WFH) Technical Specification Check on own device

To WFH you need a suitable device. We do not support any Apple devices. You will run a check on your machine for required CPU and RAM and Windows 10/11. As well as letting us know you have a headset and webcam and ethernet cable and suitable internet speed to work from home. Once we have this information submitted, we can check the reports and inform you if your device is suitable or not. This takes 1-2 working days dependent on number of roles available.

Step 3 Screening Check

This is a video call sent over by the recruitment team here at Woven! It lasts no more than 30 minutes and runs through basic background checks and role related questions as well as a review of shift timings and salary available.

Step 4 Online Skills Assessment (Test Gorilla)

Occasionally, a role will require an online skills assessment to be completed. This will be sent through Test Gorilla, and on average takes around 30-40 minutes to complete. This will allow us to benchmark the skills you have against the role and ensure the skills required are met.

Step 5 Interview

You will then get to have an interview with one of our Hiring Managers for the role available. This will again be a video invite, with usually is for 30-45 minutes and will be role competency based so please come prepared with examples of similar work and situations you have been with. Don’t forget to bring a bit of personality along with you, we enjoy a good conversation and an insight to you as a person!

Step 6 Sign the offer and get started!

The best bit! Once offered, you will receive a Right to Work check which needs verifying (takes up to 24 hours once submitted). Once done, we will issue your contract for signing, and once signed, we will get you set up on a Woven email and logins. If you are Working from Home, you will get an email a few days before starting with information on how to download and install our virtual desktop (Secure Remote Worker) on your device, and for those in office, you will be told who will meet you on site on Day One.

Testimonials: Find out what our staff have to say

“Our People are our beating heart at Woven. I am proud to be part of an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Together we are so much stronger.”

Hannah-May Tatton

“I am very happy with how things are going so far and very excited”

Prospective Candidate

“I have worked for a number of BPO’s but I truly believe that what we are achieving at Woven really does set us apart” “our desire to succeed, whatever the challenge ensures that we always deliver….and with a smile on our face”

Charles Morgan

“I just want to say, by far, the process your company uses in assessing candidates is the best I have ever experienced!”

Prospective Candidate

“Our people are our greatest asset, handling millions of interactions each year, we show togetherness, commitment, and agility in whatever our clients ask. Striving for perfection is the lifeblood of Woven.”

Jackie Naughton

"In a connected world where customers have control over their own destiny, exceptional Customer Experience is more relevant than ever before."

Patricia Garcia

"Customer Journeys are at the heart of Woven’s ‘business strategy, inspiring our people to shape the future of our clients' businesses."

Prospective Candidate

“Customer experience is the life flowing through the veins of Woven. It’s not for one person or one department to lead. It’s non-biased. It’s for everyone.”

Deborah Sweeney

“We would never tell someone with a broken arm, that they should stop wallowing and get it together. Just because it’s not visual doesn’t mean it’s not there”

Jamie Prosser

How can we make this work for you.

  • We want to know about your skills and experiences that will bring something to Woven that others cannot!
  • Talk to us about your story. Our recruitment team are regular people too!
  • Need to pop us on hold as someone came to your door? Not a problem.
  • Trying to multitask child care and an interview? Pop them on the call with us, we’d be happy to say hi!
  • Not sure on the meaning of a word or phrase? Ask us to reword it for you.
  • We endeavor to support removing barriers and making reasonable adjustments for anyone.
  • Can’t see a job that suits you? Contact us anyway and we will let you know when a suitable job arises!
  • Contact us: careers@wearewoven.com

Our commitments

  • Creating an inclusive workplace for all
  • Encouraging people with disabilities to join and help us grow
  • Finding the best people and making it work for them
  • Ensuring balance in our teams
  • Everyone undertakes Diversity & Inclusion Training, and Unconscious Bias Training

Our FAQ's.

Absolutely! Pop an email over to WovenPeople@wearewoven.com with your query and your name and start date and they will be more than happy to help you out.

Our dress code policy can be found in CIPHR, under Company Documents, but essentially it’s business casual please. Smart (not ripped) jeans are fine. No shoes without a back on (i.e. flip flops). No suggestive images or slogans. No caps or hats. Should cover the normal questions for you, but if in doubt – don’t wear it.

You sure can, however unless anything has been pre-agreed at recruitment stage and signed off, you cannot request any holiday within the first 4 weeks of joining Woven (specific alternatives can be spoken about with your line manager). You will accrue holiday allowance throughout the financial year (from April to March), and it will be pro-rota on your account reflective of your start date in the year.

This will usually be sent twice – once on a Friday afternoon, and again on the Monday morning. If you didn’t sign your contract by the Friday before starting, this means you will need to wait for the invite to come through again on the Monday morning. If you haven’t received it by 8.45am on the Monday morning, please email WovenLearning@wearewoven.com for any training support